To place a refund, return or exchange request for an order placed with NOI, You would need to contact NOI via email at secretarynoikochi@gmail.com or by phone at 8089800691.
In cases of Direct Debit, the refund request can be processed only after 10 days period from the payment date, period needed for your bank process settlement to complete. NOI will only review and respond to your refund request after these 10 days period ends.
Refund of money will be subject to approval of the financial committee, which will take on file.
If applicable, NOI reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.